Defined and Custom Support Agreements
With decades of experience in deploying and supporting SwyxWare UC systems, GTS are best placed in the UK to provide a range of support services for design, implementation and support.
The GTS Engineers are also the most experienced team in the UK for installing and supporting myContactCenter from iLogixx.
The range of support agreements available includes:
The different levels of support have differing response times which is reflected in the pricing.
In addition to these comprehensive support services, GTS is also able to provide customised services to meet your requirements. Whether that is extended hours or by including all “Business as Usual” Moves, Adds and Changes. You are able to tailor the support that is right for you.
2nd or 3rd line: If you have an in-house support team then perhaps you only require support for more complex issues or for when you want to enhance your system usage with some custom development and integration work.
Platinum and Gold agreements include the use of Proactive monitoring software, so that system issues can be resolved before they impact service.
Are you a Reseller with a SwyxWare support base? Contact Us to find out about the Installation and Support White Label services that we can provide.
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