Automatic Distribution of Calls, Emails, Faxes and Webchat
myContactCenter from ilogixx is a flexible, scalable and very usable Contact Centre solution. It has been built to compliment the SwyxWare Voice Over IP software system. myContactCenter has been designed so that support for additional software PBXs or UC systems can be added in the future, as long as they conform to the standard SIP protocol.
All supported customer contacts are presented to the Agents in a Unified CC User Application and behave uniformly, so phone calls, emails and Web chats all arrive with the Agent in a consistent fashion. The intelligent Automatic Contact Distribution (ACD) can be configured for both Skill and Language based routing.
The combination of myContactCenter and the SwyxWare UC platform opens up possibilities that cannot be created with any other UC platform. Excellent call management and an extraordinary powerful feature set makes myContactCenter in combination with SwyxWare almost unbeatable. The numerous sophisticated functions and features of SwyxWare are further enhanced by myContactCenter in that way that it is easy to create an unsurpassed, professional Contact Centre. And the high availability “Hot Standby” option ensures that all of your SLAs are met.
myContactCenter is more than just an extension to the platform of Swyx Solutions. The long-term partnership between Swyx Solutions and ilogixx through the technology partner program, has led to an extreme in-depth knowledge of the technical workings of SwyxWare.
This is reflected by the successful certification of myContactCenter (MyCallCenter formerly) in the testing labs of Swyx Solutions. myContactCenter has always reached the highest level of certification. This certification gives you the guarantee and peace of mind that myContactCenter and Swyx-UC-Platform interoperate seamlessly. You can rely on this Mark of Quality and enjoy years of trouble-free operation of your Contact Centre.
As the UK Distributor for myContactCenter, GTS can support Resellers with Customer Demonstrations and provide Design, Installation and support services.