CX-EX – information sheets
CX-EX
information sheets
CXEX AutoInsights for Collections is an AI-powered voice analytics solution designed specifically for debt collection organizations. It enhances compliance, agent performance, and operational efficiency by analysing 100% of call interactions.
CXEX AutoInsights is a powerful SaaS speech analytics platform designed to enhance performance management and quality assurance in contact centres using advanced AI and machine learning.
The CXEX AutoInsights solution addresses a common challenge in call centres: the inability to accurately understand why customers are calling. Traditional methods like IVR queues often fall short due to customer confusion or oversimplified options, resulting in misleading data.
Zoom – information sheets
Zoom
information sheets
This is a study commissioned by Zoom and conducted by Forrester Consulting. It assesses the financial and operational benefits organizations may gain from using Zoom’s cloud-based communications platform, which includes Zoom Meetings, Zoom Phone, Zoom Rooms, and Zoom Chat.
Why Unified Communications + Contact Center Drive Improved Business Outcomes” presents research by Metrigy highlighting how integrating Unified Communications (UC) and Contact Center (CC) platforms leads to measurable business improvements.
This is an IDC infographic sponsored by Zoom. It presents key findings from IDC’s European research on how organizations are evolving their customer experience strategies, the challenges they face, and the technologies shaping the future of CX.
Swyx – information sheets
Swyx
information sheets
Swyx enables the creation of a unified, adaptable, and user-friendly communications platform tailored to meet a wide range of business communication requirements in a cohesive and streamlined way.
Swyx VisualGroups is a solution designed to optimize call group management and enhance customer accessibility, which helps ensure no customer call is missed and enables teams to deliver faster, more efficient service.
Swyx Flex is a flexible licensing model for telephony solutions that features monthly billing. Ideal for businesses that need to scale users up or down easily. Reduces upfront investment and aligns costs with actual usage.