Voice Analytics
Unlock the potential of voice analytics with CX-EX to drive real results. Our AI-powered solutions are designed to elevate both customer and employee experiences, aligning seamlessly with your business objectives.
AI Automation
Minimize repetitive tasks and simplify manual work, so you can concentrate on what matters most with intelligent, AI-powered solutions.
Root Cause Analysis
Quickly uncover insights from customer interactions to support timely, informed decisions.
Ensured
Compliance
Ensure regulatory compliance is adhered to through automated AI real-time monitoring.
Enhance Performance
Leverage AI-powered analytics to enhance operational efficiency and elevate employee performance.
AI Automation
Minimize repetitive tasks and simplify manual work, so you can concentrate on what matters most with intelligent, AI-powered solutions.
Root Cause Analysis
Quickly uncover insights from customer interactions to support timely, informed decisions.
Ensured Compliance
Ensure regulatory compliance is adhered to through automated AI real-time monitoring.
Enhance Performance
Cloud Hosted Solutions
GoliathTech offers a market-leading suite of personal and team-focused hosted applications that deliver unmatched flexibility and performance. With an extensive zoom range, spanning from individual productivity tools to full-scale team collaboration platforms. Our solutions are designed to scale with your business needs. Whether your team is local, distributed, or hybrid, our hosted environments ensure seamless communication, real-time collaboration, and optimized workflow management. This breadth of capability empowers businesses to break down silos, accelerate decision-making, and improve overall productivity.
Complementing our hosted applications is our advanced AI-driven contact centre solution, engineered to deliver a differentiated customer experience and operational efficiency. Leveraging natural language processing, intelligent routing, and predictive analytics, it transforms traditional customer service into a strategic asset. Businesses using our solution gain deep insights into customer behaviour, reduce response times, and personalize every interaction at scale. The result is a smarter, more responsive organization; one that stands apart in a competitive market by delivering superior service and streamlined operations.
GoliathTech offers a market-leading suite of personal and team-focused hosted applications that deliver unmatched flexibility and performance. With an extensive zoom range, spanning from individual productivity tools to full-scale team collaboration platforms, our solutions are designed to scale with your business needs. Whether your team is local, distributed, or hybrid, our hosted environments ensure seamless communication, real-time collaboration, and optimized workflow management. This breadth of capability empowers businesses to break down silos, accelerate decision-making, and improve overall productivity.
Complementing our hosted applications is our advanced AI-driven contact centre solution, engineered to deliver a differentiated customer experience and operational efficiency. Leveraging natural language processing, intelligent routing, and predictive analytics, it transforms traditional customer service into a strategic asset. Businesses using our solution gain deep insights into customer behaviour, reduce response times, and personalize every interaction at scale. The result is a smarter, more responsive organization, one that stands apart in a competitive market by delivering superior service and streamlined operations.
Self-hosted / CPE Telephony
Self-hosted or CPE (Customer Premises Equipment) telephony refers to a communication solution that is installed and operated on the customer’s own servers or infrastructure, rather than being delivered via the cloud. This approach gives businesses full control over their telephony and contact centre systems, including how they’re configured, integrated, and maintained.
We have selected Swyx from Voiceworks as the leading self-hosted telephony solution for customers who require a bespoke, high-performance setup. Swyx offers powerful, flexible communication tools that can be fully customised to meet unique business needs.
This makes it the ideal choice for organisations looking to:
Take full ownership of their telephony and contact centre infrastructure
Integrate deeply with existing, custom-built CRM or business applications
Leverage customer-centric enhanced coding to create seamless, tailored experiences
With Swyx, you’re not just deploying a telephony system, you’re building a communication framework that aligns perfectly with your operational workflows, compliance requirements, and customer engagement strategies.
- On-Prem or Self-hosted to suit your business needs.
- Suitable for both fast and complex deployments.
- Supports multiple time zones.
- No MS Teams voice licensing needed.
- Open integrations.
- Fully cutomisable call routing.
Since 2008, the team at GoliathTech has been at the forefront of developing custom line-of-business applications that seamlessly integrate with the Swyx telephony platform. Our deep technical expertise and long-standing partnership with Swyx allow us to deliver tailored solutions that go far beyond out-of-the-box functionality.
We understand that every business is different, that’s why we work closely with our clients to build applications that align with their unique workflows, systems, and goals. Whether it’s a custom CRM integration, automated call handling, or advanced reporting, we ensure Swyx works the way you need it to.
To support our clients long-term, we offer flexible, customised support packages, including 24×7 coverage for mission-critical environments. With GoliathTech, you’re not just getting a telephony solution, you’re gaining a dedicated partner committed to the performance, reliability, and evolution of your communication systems.
Since 2008, the team at GoliathTech has been at the forefront of developing custom line-of-business applications that seamlessly integrate with the Swyx telephony platform. Our deep technical expertise and long-standing partnership with Swyx allow us to deliver tailored solutions that go far beyond out-of-the-box functionality.
We understand that every business is different, that’s why we work closely with our clients to build applications that align with their unique workflows, systems, and goals. Whether it’s a custom CRM integration, automated call handling, or advanced reporting, we ensure Swyx works the way you need it to.
To support our clients long-term, we offer flexible, customised support packages, including 24×7 coverage for mission-critical environments. With GoliathTech, you’re not just getting a telephony solution, you’re gaining a dedicated partner committed to the performance, reliability, and evolution of your communication systems.